Blog June 2013 – Day 28 – The perils of basic assistance
With the recent addition of e-books to our library offerings, we have created some simplified instructions on how to download an e-book. We have created similar such sheets many times before, to help...
View ArticleSometimes it takes a different perspective……
I work with our website and our catalogue and other online resources on a daily basis. It know them pretty much backwards and inside out – know where to find things, know what I can change and what I...
View ArticleBlog Every Day of June – Library website – Sun 1 June 2014
We are looking at moving our entire library website onto our discovery layer. This is going to be a big job and will be a lot more work than what our current website takes, so why? Because: Our users...
View ArticleBlog every day of June – Delicacy of online communications – Sun 8 June
We have an online form for people to contact us and people use it for a lot of things – asking questions about collections, querying their membership, info about events and so much more. The query...
View ArticleBlog every day of June – Reference interview – Tue 10 June
One of my favourite things about being a librarian is the reference interview. I think it is also one of the great skills of the profession and also one that is under-appreciated. I have taught the...
View ArticleBlog every day of June – Libraries are about….. – Sun 15 June
Studies have shown that people relate libraries to books. I am not complaining about that – books are a great brand to be associated with. But too long now, libraries have been about more than books....
View ArticleBlog every day of June – Can there be too much customer service? – Tue 17 June
Librarians are all about customer service but there are differing levels that can be found at different libraries and even from different staff within the staff library. I have come across this with...
View ArticleRenew, rethink, revitalize – a mini conference at the State Library of Victoria
I was one of the 270 public library staff who attended this great event, created and hosted by the State Library of Victoria. Besides the three keynotes, the rest of the presentations were by library...
View ArticleVALA 2016 – Day One – R. David Lankes, Lee Rainie and so much more
Always take away great thoughts and ideas from VALA – here’s what I got from Day 1. Librarianship: saving the world one community at a time – Dr R David Lankes Technology advances have made the world...
View ArticleVALA 2016 – Day Three – Nancy Proctor, Karen Lauritson and so much more
On Day Three I both chaired a session and presented in another, so there are less notes, but I hope you still find them helpful/useful. The museum as startup – Nancy Proctor (Baltimore Museum of Art)...
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