Emerging Technology Forum – Geelong 2012
I was happy to again be attending the ETF, which is a collaborative training event organised by Deakin University, Geelong Regional Libraries and Gordon TAFE. With a new format and new location and...
View ArticleVictorian Public Libraries Survey 2012
For many years, our public library service has been part of a consortia that conducts an annual survey. We have been participating for many years, but this year the number of library services more than...
View ArticleTechnolust: the fifth column of the information counter-revolution (VALA...
On Wednesday night, I attended the first VALA event of the year, where Hugh Rundle from Boroondara Libraries spoke on Technolust and libraries. It was a very interesting and thought provoking talk,...
View ArticleConnecting the dots: people, libraries and technology
The State Library of Victoria hosted this event, in conjunction with Public Libraries Network Victoria last Friday. There was good representation from libraries across the state and I am happy to say...
View ArticleBlog June 2013 – Day 10 – Social media monitoring
We planned an afternoon out and thought it would be nice to eat lunch somewhere close to our intended destination. So I went online, looking for eatery options and discovered a range of reviews...
View ArticleBlog June 2013 – Day 14 – The user experience
It’s easy to think that the user experience of a visit to the library is pretty stock standard. Nothing exciting, no different to going to the supermarket or the petrol station, or one of the many...
View ArticleBlog June 2013 – Day 17 – Patience – a vital library skill
I’m not a patient person generally. I want things done and I want it done now. But I have learned the value in patience in life in general and in the library as well. Much as I want all the new...
View ArticleBlog June 2013 – Day 21 – Your reach
Besides this blog, I have been a presenter and have some other author credits to my name, as well as organising professional development events. I have had people tell me over the years, that through...
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Blog June 2013 – Day 22 – Unpleasant side of customer service
I love helping people find what they need. The ‘customer service’ side of librarianship is one of its great attractions for many people, me included. The problem is that not all ‘customer service’...
View ArticleBlog June 2013 – Day 28 – The perils of basic assistance
With the recent addition of e-books to our library offerings, we have created some simplified instructions on how to download an e-book. We have created similar such sheets many times before, to help...
View ArticleSometimes it takes a different perspective……
I work with our website and our catalogue and other online resources on a daily basis. It know them pretty much backwards and inside out – know where to find things, know what I can change and what I...
View ArticleBlog Every Day of June – Library website – Sun 1 June 2014
We are looking at moving our entire library website onto our discovery layer. This is going to be a big job and will be a lot more work than what our current website takes, so why? Because: Our users...
View ArticleBlog every day of June – Delicacy of online communications – Sun 8 June
We have an online form for people to contact us and people use it for a lot of things – asking questions about collections, querying their membership, info about events and so much more. The query...
View ArticleBlog every day of June – Reference interview – Tue 10 June
One of my favourite things about being a librarian is the reference interview. I think it is also one of the great skills of the profession and also one that is under-appreciated. I have taught the...
View ArticleBlog every day of June – Libraries are about….. – Sun 15 June
Studies have shown that people relate libraries to books. I am not complaining about that – books are a great brand to be associated with. But too long now, libraries have been about more than books....
View ArticleBlog every day of June – Can there be too much customer service? – Tue 17 June
Librarians are all about customer service but there are differing levels that can be found at different libraries and even from different staff within the staff library. I have come across this with...
View ArticleRenew, rethink, revitalize – a mini conference at the State Library of Victoria
I was one of the 270 public library staff who attended this great event, created and hosted by the State Library of Victoria. Besides the three keynotes, the rest of the presentations were by library...
View ArticleVALA 2016 – Day One – R. David Lankes, Lee Rainie and so much more
Always take away great thoughts and ideas from VALA – here’s what I got from Day 1. Librarianship: saving the world one community at a time – Dr R David Lankes Technology advances have made the world...
View ArticleVALA 2016 – Day Three – Nancy Proctor, Karen Lauritson and so much more
On Day Three I both chaired a session and presented in another, so there are less notes, but I hope you still find them helpful/useful. The museum as startup – Nancy Proctor (Baltimore Museum of Art)...
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